RETURNS & EXCHANGES POLICY

3.1 GENERAL CONDITIONS

• Items must be unworn, unwashed, and in original saleable condition
• All original tags, labels, and packaging must be intact
• Valid proof of purchase (receipt or order number) required
• Returns must be initiated within 7 days of delivery for standard items
• Items returned outside the timeframe may be refused

3.2 RETURN TIMEFRAMES

5.1 FAULTY OR INCORRECT ITEMS (OUR ERROR)

• Full Refund: Complete refund to original payment method
• Free Replacement: Exchange for correct item at no cost
• Store Credit: Credit for future purchases (if preferred)
• Free Return Shipping: We cover all return shipping costs
• Expedited Processing: Priority handling within 3-5 business days

5.2 CHANGE OF MIND (CUSTOMER INITIATED)

• Exchange Only: Size or style exchange for standard items
• Store Credit: Credit for future purchases (no cash refunds)
• Customer Pays Shipping: Return shipping costs responsibility of customer
• One Exchange: Single exchange per item (no multiple exchanges)
• Standard Processing: 5-7 business days processing time

5.3 REFUND PROCESSING

6.1 GROUP BUY RETURNS

• Individual parents must handle returns directly with us
• Group Coordinator is not responsible for individual returns
• Standard return policy applies to each individual item
• No bulk return processing for group purchases

6.2 BUNDLE RETURNS

• Complete Bundle: Full refund if entire bundle returned
• Partial Bundle: Pro-rated refund based on individual item pricing
• Bundle Discount: Lost if partial return made
• Mixed Conditions: Each item assessed individually

6.3 OUTGROWN GARMENTS PROGRAM

• Items received through this program cannot be returned
• 20% store credit is final - no further returns or refunds
• Program items must be in good condition for acceptance
• Seasonal program availability may vary