Home/Orders & Returns

ORDER MANAGEMENT & RETURNS

Company: Fumbo Manufacture Limited

Trading as: Fumbo

Effective Date: 9th October 2025

1. ORDER PROCESSING

1.1 All orders are processed through our centralized fulfillment system. Upon successful payment confirmation, orders enter our quality assurance and packaging process.

1.2 Processing timelines:

Standard Items: 1-2 business days
Customized Products: 5-14 business days depending on complexity
Bulk Orders (Schools): 3-7 business days
Seasonal Peak Periods: Additional 2-3 business days

1.3 Quality Control: Each item undergoes inspection for defects, proper sizing, and compliance with school specifications before packaging.

2. ORDER TRACKING

2.1 All customers receive an Order Confirmation email immediately upon successful order placement, containing your unique order number and expected processing timeline.

2.2 Track your order at www.fumbo.co.ke/track-order using your order number. Status updates include:

Order Received and Payment Confirmed
In Production (for custom items)
Quality Check Complete
Dispatched for Delivery
Delivered/Available for Pickup

2.3 SMS and email notifications are sent at key milestones. Ensure your contact information is accurate at checkout.

3. RETURN ELIGIBILITY

3.1 Our return policy is designed to accommodate legitimate sizing and quality issues while protecting against abuse. Returns must be initiated within 7 days of delivery for standard items.

3.2 Eligible for Return or Exchange:

Standard uniform items in original, unworn condition with tags attached
Items with manufacturing defects or quality issues
Incorrect items shipped due to our error
Items that do not match the description or specifications provided

3.3 Non-Returnable Items (Final Sale):

Customized or personalized items (school logos, student names)
Undergarments, socks, tights, and swimwear (hygiene reasons)
Items that have been worn, washed, or altered
Items without original tags or packaging
Sale or clearance items specifically marked as final sale

4. RETURN AUTHORIZATION PROCESS

4.1 All returns must be pre-authorized. Contact our customer service team at info@fumbo.co.ke or +254 706 227 267 to initiate a return request.

4.2 Required Information for Return Authorization:

Original order number
Item details (name, size, quantity)
Reason for return (sizing, defect, wrong item, etc.)
Preferred resolution (exchange, store credit, refund)

4.3 Upon approval, you will receive a Return Authorization Number (RAN) and detailed return instructions, including our returns address and any applicable return shipping information.

5. REFUNDS AND EXCHANGES

5.1 Manufacturing Defects or Our Error:

Full refund to original payment method
Free replacement item
Return shipping costs covered by Fumbo
Expedited processing within 3-5 business days

5.2 Customer-Initiated Returns (sizing, change of mind):

Exchange for different size or style (subject to availability)
Store credit for future purchases
Return shipping costs are customer's responsibility
No cash refunds for change of mind

5.3 Refund processing time is 7-14 business days from the date we receive and inspect the returned items. Refunds are issued to the original payment method only.

6. CUSTOMER SUPPORT

6.1 For all order and return inquiries, our customer service team is available during business hours to assist you with tracking, returns, exchanges, and general product questions.

Fumbo Manufacture Limited

Customer Service Department

Email: info@fumbo.co.ke

Phone: +254 706 227 267

WhatsApp: +254 706 227 267

Address: Mugutha Area, Kiambu County, Kenya

Business Hours: Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 4:00 PM

Effective Date: 9th October 2025

Company: Fumbo Manufacture Limited