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PRIVACY POLICY

Company: Fumbo Manufacture Limited

Trading as: Fumbo

Effective Date: 9th October 2025

Last Updated: 9th October 2025

Contents

  1. Introduction
  2. Information we collect
  3. How we use your information
  4. Sharing your information
  5. Data security
  6. Cookies and tracking technologies
  7. Your rights and choices
  8. Data retention
  9. Children's privacy
  10. International transfers
  11. Third-party links
  12. Changes to this privacy notice
  13. Contact us

1. Introduction

1.1 Fumbo Company ("Fumbo", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you use our website, mobile application, or services.
1.2 This Privacy Notice applies to all users of our platform, including customers, parents, schools, and visitors to our website and mobile application.
1.3 By using our services, you agree to the collection and use of information in accordance with this Privacy Notice. If you do not agree with our policies and practices, do not use our services.
1.4 We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page and updating the "Last update" date.

2. Information we collect

2.1 We collect information you provide directly to us, such as when you:
2.1.1 create an account or profile;
2.1.2 make a purchase or place an order;
2.1.3 contact us for customer service;
2.1.4 participate in surveys, contests, or promotions;
2.1.5 subscribe to our newsletter or marketing communications.
2.2 Personal information we may collect includes:
2.2.1 name, email address, phone number;
2.2.2 billing and shipping addresses;
2.2.3 payment information (processed securely by third-party providers);
2.2.4 school affiliation and student information;
2.2.5 order history and preferences;
2.2.6 communications with our customer service team.
2.3 We automatically collect certain information when you use our services:
2.3.1 device information (IP address, browser type, operating system);
2.3.2 usage information (pages visited, time spent, features used);
2.3.3 location information (with your consent);
2.3.4 cookies and similar tracking technologies.

3. How we use your information

3.1 We use your personal information to:
3.1.1 provide, operate, and maintain our services;
3.1.2 process transactions and send related information;
3.1.3 send administrative information, such as changes to our terms, conditions, and policies;
3.1.4 respond to your comments, questions, and provide customer service;
3.1.5 send you technical notices, updates, security alerts, and support messages;
3.1.6 communicate with you about products, services, offers, and promotions.
3.2 We may also use your information to:
3.2.1 personalize your experience and improve our services;
3.2.2 analyze usage patterns and trends;
3.2.3 detect, prevent, and address technical issues and fraudulent activity;
3.2.4 comply with legal obligations and enforce our terms of service.

4. Sharing your information

4.1 We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
4.2 We may share your information in the following circumstances:
4.2.1 with service providers who perform services on our behalf;
4.2.2 with school partners when necessary for order fulfillment;
4.2.3 to comply with legal obligations or government requests;
4.2.4 to protect our rights, privacy, safety, or property;
4.2.5 in connection with a merger, acquisition, or sale of assets.
4.3 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Data security

5.1 We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5.2 Our security measures include:
5.2.1 encryption of data in transit and at rest;
5.2.2 regular security assessments and updates;
5.2.3 access controls and authentication measures;
5.2.4 employee training on data protection and security;
5.2.5 incident response procedures.
5.3 While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and tracking technologies

6.1 We use cookies and similar tracking technologies to enhance your experience on our website and mobile application.
6.2 Types of cookies we use:
6.2.1 essential cookies for website functionality;
6.2.2 performance cookies to analyze website usage;
6.2.3 functionality cookies to remember your preferences;
6.2.4 marketing cookies for targeted advertising.
6.3 You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Your rights and choices

7.1 You have the following rights regarding your personal information:
7.1.1 the right to access your personal information;
7.1.2 the right to rectify inaccurate information;
7.1.3 the right to erase your personal information;
7.1.4 the right to restrict processing;
7.1.5 the right to data portability;
7.1.6 the right to object to processing;
7.1.7 the right to withdraw consent.
7.2 To exercise these rights, please contact us using the information provided in section 13.
7.3 You may also opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

8. Data retention

8.1 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.
8.2 Retention periods vary depending on the type of information and the purpose for which it is used.
8.3 When we no longer need your personal information, we will securely delete or anonymize it.

9. Children's privacy

9.1 Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
9.2 If we learn that we have collected personal information from a child under 13, we will delete such information promptly.
9.3 Parents or guardians who believe their child has provided us with personal information should contact us immediately.

10. International transfers

10.1 Your personal information may be transferred to and processed in countries other than Kenya where our service providers are located.
10.2 We ensure that such transfers are subject to appropriate safeguards and comply with applicable data protection laws.

12. Changes to this privacy notice

12.1 We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
12.2 We will notify you of any material changes by posting the updated Privacy Notice on our website and updating the "Last update" date.
12.3 Your continued use of our services after such changes constitutes acceptance of the updated Privacy Notice.

13. Contact us

13.1 If you have any questions about this Privacy Notice or our privacy practices, please contact us:

Fumbo Manufacture Limited

Data Protection Officer

Email: privacy@fumbo.co.ke

General Email: info@fumbo.co.ke

Phone: +254 706 227 267

Address: Mugutha Area, Kiambu County, Kenya

Privacy Notice|Terms & Conditions

Effective Date: 9th October 2025

Company: Fumbo Manufacture Limited